CUSTOM ORDERS AVAILABLE - WORLDWIDE SHIPPING

ENGLISH ⯆

Shipment

Returns

I can accept returns and cancellations:

Contact me within: 14 days of delivery

Ship items back within: 21 days of delivery

Request a cancellation within: 24 hours of purchase

I don’t accept exchanges

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. 

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Request a quote for custom order

Made to order & Estimated Shipping Info

  • I usually don’t have any items in stock, otherwise there is a “STOCK” tag on the photo.
  • When you buy something in my store, you pay a commission to make a copy of the item that is in the photos.
  • Each of my items is completely handmade.
  • I can send you photos before shipping if you want, just contact me!
  • All products made to order have an estimated shipping time. This is the time I need to make the doll once the purchase is done.
  • Once the shipment has been made, a shipment tracking number will be provided with the data and the estimated delivery date.
  • I will send it as certified express delivery (DHL express)
  • Shipping takes between 4-7 days, depending on the country of destination